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Contact Technology

Contact Center on Demand

Your Contact Center, our technology
Take advantage of our technology (contact center platform) and use it on your own contact center, avoiding investment, and pay-as-you-use, according to current business needs.

Contact Center activity is our life and to make a difference in a competetive market we must have the best techology and use it to improve efficiency, to innovate and to support all the specific contact center business processes.

Our Contact Center on Demand Solution it’s not only a piece of software. We have been adapting and optimizing our technology to meet the best contact center processes. Contact Center is our business and we know what is important to manage a service and how to ensure the best practices that guarantees all your customers’ needs are met.

You can use all the available channels to interact with your customers like telephone, email, sms, social media, internet and chat. Use our selfservice solutions to reduce costs and to improve service levels.

Use the same reporting capabilities that we use in our operations, totally adapted to get all the information that your business needs. 
 
Quiz Suite

Is a cloud platform to implement and to manage surveys for all organizations that need to collect information from customers, partners or employees. Through a variety of touch points (shops, call center, email, web, social media, SMS and IVR) any department of any organization may use this solution, with complete autonomy to customize, develop and post surveys, getting feedback at a low cost and monitoring in real time.


Infrastructure Renting

We are ready to host your contact center team. Use best-of-breed technology, avoiding investment, and paying-as-you-use, according to current business needs. Place your team in a space specificly designed to contact center activity. We take care of them.